Reference

How Your Account Is Governed on pavilon88

Your account on pavilon88 operates under a defined set of terms — covering how your data is held, how disputes are handled, and what rights you carry as an account holder.

Account TermsData HandlingUser RightsJurisdiction ConditionsContact Paths
pavilon88 How Your Account Is Governed on pavilon88
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

Legal queries — whether about your account terms, a data request, or a disputed transaction — go through dedicated contact paths, not general chat. Use the channel that matches your issue for the fastest resolution. Our team can also assist with wallet-linked account questions involving Touch 'n Go eWallet, Boost, or GrabPay where those transactions are part of a dispute.

Live Chat Reach our account team directly via live chat for questions about your terms, account access, or any active dispute you need to escalate formally.
Email Support Send written legal or data-related requests by email. Written requests are logged with a reference number and handled by our compliance-aware account team.
Account Settings You can view your current term version, update your registered details, and submit a data-access or deletion request directly through your account settings page.
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

Your personal data and account security are managed under clearly defined rules — not left to guesswork. Below is how each area is handled on pavilon88, so you know exactly what applies to your account.

Data Retention

We keep account records, transaction logs — including Touch 'n Go eWallet and GrabPay deposit records — and identity documents only as long as legally required. You can request a summary of what we hold.

Cookie Policy

Cookies on this site track session state and payment flow, not personal browsing history. You can adjust cookie preferences through your browser settings at any time without affecting core account access.

Account Security

Account access is protected by OTP verification at login and at withdrawal request stage. Any change to your linked wallet — Boost or otherwise — triggers a re-verification step before it applies.

Your Rights

You may request access to your data, ask us to correct inaccuracies, or request deletion of your account. Submit these through account settings or via email — we log and track each request to completion.

What You Asked About Our Terms and Your Rights

These are the questions we hear most often about legal terms, account rights, and data on pavilon88. If your question is not here, email us or use live chat with your account reference number ready.

Your account operates under the jurisdiction applicable to your region in Malaysia. Access and eligibility depend on local law — if you are unsure whether use is permitted where you are, check local regulations before registering.

Yes. Submit a data-access request through your account settings or by email. We log the request, confirm receipt, and provide a summary of the data we hold within a reasonable timeframe.

Wallet references — including Touch 'n Go eWallet or GrabPay account numbers — are retained only as long as required by applicable law, then deleted. You can request a deletion timeline when you close your account.

We notify you through your registered contact details before any material change takes effect. The updated version date is visible in the terms page inside your account. Continued use after the notified date means you accept the updated terms.

Yes. Contact us via live chat or email with your transaction reference and the relevant date. Disputes involving Boost or DuitNow deposits are traced against our payment ledger — we will share what we find in writing.

You have the right to close your account before the change date and request any eligible balance be returned to your linked wallet. Contact our team through live chat or email to initiate that process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.